The Employee Absence Reporting and Substitute System (EARSS) is a technology solution that integrates database records with Interactive Voice Response (IVR) technology. EARSS uses sophisticated computer technology to answer telephone calls from users and place calls to substitutes. During the telephone call, EARSS plays a series of carefully designed prerecorded messages and prompts to guide the user through the steps for such functions as absence reporting for employees and job notification for substitutes. Users interact with EARSS by pressing specific keys on an ordinary touchtone telephone. EARSS interprets the input and responds accordingly.
Different types of users interact with EARSS in different capacities.
Employees are the only users who can be absent. Employees may logon to SmartFind Express to report, review, and cancel their own absences. Employees may only cancel or change an absence that is in the future. In addition, employees may request, specify, and pre-arrange a particular substitute to cover an absence when reporting the absence to the system.
Substitutes are the only users who can fill absences. Substitutes interact with EARSS in two ways. EARSS calls substitutes to offer them the opportunity to accept job offers. Substitutes can accept or decline the job offer or direct the system before playing a job offer not to call back until later in the day. Substitutes may also call EARSS system and change the telephone number used by EARSS to contact them, listen to available jobs, review jobs already assigned to them, manage their availability for work, and cancel their acceptance, provided that the job has not already begun.
EARSS Administrators are typically the administrators at a school/department who verify employee absences and substitutes attendance on a daily basis. An EARSS Administrator may enter, review, and cancel absences/jobs for any employee/substitute who is assigned to that specific location. To login and begin your session using SmartFind Express, please click the icon below.
