The Substitute Employee Management System (SEMS) is a technology solution that integrates database records with Interactive Voice Response (IVR) technology.  SEMS uses sophisticated computer technology to answer telephone calls from users and place calls to substitutes.  During the telephone call, SEMS plays a series of carefully designed prerecorded messages and prompts to guide the user through steps of such funcations as absence reporting for employees and job notification for substitutes.  Users interact with SEMS by pressing specific keys on an ordinary touchtone telephone.  SEMS interprets the input and responds accordingly.

Different types of users interact with SEMS in different capacities.

Employees are the only users who can be absent.  Employees may logon to SEMS to report, review, and cancel their own absences.  In addition, employees may request, specify, and pre-arrange a particular substitute to cover an absence when reporting the absence to the system.

Substitutes are the only users who can fill absences.  Substitutes interact with SEMS in two ways.  SEMS calls substitutes to offer them the opportunity to accept job offers.  Substitutes can accept or decline the job offer or direct the system before playing a job offer not to call back until later in the day.  Substitutes may also call SEMS and change the telephone number used by SEMS to contact them, listen to available jobs, review jobs already assigned to them, manage their availability for work, and cancel their acceptance, provided that the job has not already begun.

SEMS Administrators are typically the administrators at a school/department who verify employee absences and substitutes attendance on a daily basis.  A SEMS Administrator may enter, review, and cancel jobs for any employee who is assigned to that specific location.  SEMS Administrators also have access to manage their location's priority list, which elects specific substitutes to be called first for any positions at the given location.

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